Client Feedback

Feedback page

Here you will find feedback received from families we have been privileged enough to have looked after.

Please give us your feedback to add to it – we always look to improve and polish the service we provide and we will post the words from those cards, texts, emails and your thoughts on here as we receive them to give other people your account of the service our family is truly honoured to provide for your family..

These people have all entered as strangers and left as friends.

Mrs Samantha Annal August 31st

Thank you so much John for helping me to sort out mums ashes internment and for sorting my best friends Dads funeral for her and her family.

You have been amazing at helping all of us and I cannot thank you enough for all you have done so far. Keep up the great work and I will be recommending you for definite to anyone else who has a sad loss like we have xx

Miss Vicky Farley September 9th

September 9 at 10:36am

Terry Wayne Morley Thursday 9th November
What an amazing day and on behalf of my mum and brothers and sisters i can honestly say you put the icing on the cake for us today.
All our love – Terry and family

Susan Ward November 17th 2017

I cannot express mine and the families thanks enough for making mums last journey a memorable one and an extra thanks for everything else you did that went beyond your duties. So glad my daughter found you on google that night. Thanks for looking after me too
Luv Sue and Family xxx

Lisa Lovett 7th December 2017

An amazing man and family run business, he made us feel so warm and comfortable and made the children feel their Dad was in safe hands and could visit him anytime leading up to the day, and he has got all the time in the world for everyone, would recommend very highly.

December 9th 2017

Thank you for looking after my Terry and letting us see him when ever we wanted, you done us really proud on the day of the funeral, you made it so special for us all – you were like family to us on a sad day.

We all thank you

Jean, Terry Jnr, Lee, Darren, Beverly, Glen and Hayley XX

Mr and Mrs J Pyner 14th December 2017


Many grateful thanks for the wonderful and caring way you carried out the funeral arangments for our family.

Throughout the whole time you dealt with everything including the coroner and other unforseen problems with the utmost efficiency while at the same time we always felt that we were talking with a family member as you were so caring.

We have passed on your details to many people within our circle and assured them of the caring and truly proffesional service and at he same time carried out to suit peoples financial status.

Yours gratefully June and Ken Pyner x

Mr D. Jones December 18th 2017

Just a few lines to relay to you how very pleased the family were with, not only the funeral , but the whole service  you have provided for us.

Whilst we appreciated you had other families to take care of, you always made us feel like we were the only family you had and how you do that amazes me. The attention to detail you provided along with the personal service is something we know we could not have got anywhere else.

Thank you so much –  we are eternally grateful.

Mr Gordon Freshwater – 2nd January 2018


I just wanted to write to you to express mine and my families sincere thanks for the incredible service you gave us. Throughout the whole time you dealt with all our concerns with a compassion and caring, always making us all feel very comfortable and ‘in the right hands’.

You made a difficult time that much easier for all of us all.

Your’s is a special family run business with an exceptional eye for detail and customer service. I would have no hesitation in recommending your services to anybody else that has had an unfortunate loss themselves.

The Freshwater Family

Mr Charlie Culley – 12th January 2018

John is one of the most empathetic and kindest persons I have met. He truly cares.

My wife’s funeral was handled with dignity, love and dedication. he was and is still available 24 hours a day for me.
I cannot express in words how wonderful John and MKFFS are as a caring service.
We were able to say goodbye to Nicola as a celebrated and cherished memory.
I recommend John and MKFFS as absolutely top, the best possible.
This small service is enough to ensure individual attention to detail and sincerity.

The Culley Family – 12th January

To John

The family of Nicola would like to thank you very much for your care and kindness at our very difficult time and the excellent service you conducted. We wish you every success in your businsess .

From Jenny, Ray, Charlie, Jason and Penny

Sharon Baucutt – 12th January

To John And Natalie

Thank you so much for the support, care and guidance you gave me on looking after Ray.

I couldnt have done it without such a kind and caring couple you both are.

take care


Sharon And Family x

Alex – January 23rd 2018

I cant thank you enough for your kindess, professionalism and care.

Its not a job, its a vocation…Thank God for people like you !!!

Ms Sampson 25th January 2018

Your kindness and empathy is only bettered by your proffesionalism and dedication to what you do.

I so wish we had used you for my late fathers funeral, because we honestly felt both mum and us received much better care with you than we did when dad passed and we went elsewhere.

We are actually sad the funeral is over now as you have almost become a family member and we will miss seeing you.

Thank you so much John x

Coral Bundza 29th January 2018

Thank you dso much for being so kind and thoughtful, i will recommend you to everyone – because you are an angel.

Paula Stratton 2nd February 2018

I Couldnt of put my mum in anyone elses care, you have treated her with respect and dignity, you have gone out of your way to accomodate my visits to her and for that i am eternally grateful.

The Kundal and Mantu family 5th February 2018

We wanted to say a huge thank you for all your support, your kindness and for really going above and beyond with all of the funeral arrangments for Bally.

You really did go that extra mile and made such a difficult situation for our family become a little less stressful, we cannot thank you enough Bally would have been proud.

Thank you and god bless you x

From the Kundal and Mantu Family xx

Jasper 14th February 2018

John is one of the good guys and every funeral home ought to have one of him in it.

He didnt encourage us to spend a penny more than the pricing clearly listed on his website either when all other funeral homes wont even show their prices – hes an honest man and i liked that.

Whilst other funeral homes we spoke to over the phone didnt include basic things like a “coffin” in their prices (yes really) and wanted extra – it was all included with these guys exactly as advertised, which is a real rarity these days.

My father was looked after like a king and nothing was too much trouble for John and Natalie, they even took his hand prints for us totally free of charge and laminated them, so i can now “hold” his hand now each day before i go to work – noone else offered me that.

His funeral was dignified and carried out by people who clearly cared about what they did, our every wish was followed to the letter.

For this we are eternally grateful and i am so glad we came here.

Thank you x

Lydia 15th February 2018

Thank you so much for your support / help and most of all looking after John and helping me give him the best send off he deserves.

It meant so much to me.

Cheryl Turp Thursday 22nd Feb 2018

I looked into a lot of funeral directors for my little brother, as he died suddenly with no estate and my family didn’t have a lot of money between us.

As soon as I found and read the website I could tell that this person really cared and after talking to John over the for the first time, I knew I had found the perfect person to take care of my brother.

He genuinely cares for every person who comes to him and has as much time and care for the grieving family.

John also offers a small intimate service at his funeral home, which I didn’t find offered anywhere else. He made his place our place and it was perfect for us……….

I wouldn’t hesitate to recommend John to everyone and I have told friends just how reassured happy my family and I were……

Thank again John…… xxx

Cheryl xx

Alan Yates 3rd march 2018

Good morning John,
I want to thank you for the way you conducted all aspects of my wife’s funeral, everything was carried out with the utmost respect and excellent professional efficiency.

It was reassuring to know that Jacqui was looked after in a most dignified manner throughout every stage by yourself.
Thank you

Bob M – 21st March

I just wanted to say how grateful i was for the excellent, caring and compassionate service you gave us.

My wife was taken suddenly without warning and i had no chance to say goodbye.

Your caring and compassionate approach gave me the full opprtunity to do that and i wanted to say how grateful i am, it meant so much to me.

Thank you John

Ann Benson – 23rd March 2018

Thank you john for helping us to deal with the sad passing of our brother, we have had the sad task of dealing with a bigger funeral directors and I can honestly say we didn’t receive the care and compassion we got with you.

You really made everything a lot easier to cope with, I will be recommending you to everyone I know

thank you again .

Ann and family x

Steve Parkinson April 7th 2018

We were devastated when we lost my little sister, i  never had to arrange a funeral before and in honesty the whole family was lost.

Johns compassionate character, his caring manner and “can do” attitude, was a blessing and gave us a great deal of comfort.

Every promise he made – he kept, there were never any excuses, everything we asked for, he did.

It gave us strength walking away from the funeral home, leaving her with him, knowing everything was in place and that we were dealing with a real proffesional and more importantly – someone who really cared about our loss. – really cared.

You Sir are an Angel without wings – the whole family is eternally grateful.

Thank you so so much

M.D. 24th April 2018
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When our dearest mum passed away it was one of the hardest moments trying to arrange for her funeral. We first contacted John at MKFFS and can truly say it was the right decision.
John was compassionate, caring and one of the most sincere people we have met. He kept us updated at every moment and ensured mum was looked after in a dignified manner.

As a Hindu family, no ask was too big for him and it felt as though he was part of our own family, going the extra mile for us. John kept a candle lit for mum and kept the peaceful hymn – Gayatri Mantra playing for her, which we’ll always be grateful for.

We can certainly recommend John – MKFFS and the professional and compassionate service he provides.

Thank you so much John.,1,,,

Petra Foscolos 11th May 2018

Having to arrange a funeral for your loved one is so difficult to start with and you think where do you start? I made a couple calls then I got to John who was so helpful from the get go.
Even over the phone you could tell that this is someone that cares about you and your loved one even if he didn’t meet you yet. Even if you didn’t decide where to go yet !

John has been amazing throughout the whole awful process. He made all the arrangements that we wanted. Even when I asked for something out of norm he was yes I will sort it for you. No task was to big or small. John considered everything that I didn’t even think about.

The church where we chose John was unfamiliar with so he went to the church to see it and speak with the ppl there to make sure it will go smoothly on the day. Not for him but for me and my belated beloved husband.

John was always available. Providing the shoulder to cry on and offering tea and hugs. Updating me every step of the way on where we are in the process.

The day came yesterday and as much as I dreaded it, John was there. Sturdy, organised and made sure it all went smoothly and looking out for me and my boys throughout the day.

John, there will never be enough thank you’s for what you have done. I think I’ve made a friend for life here.

S.W. – 15th May 2018

We write with reference to the funeral carried out on thursday last week at Crownhill Crematorium.

We would not normally take the time to do this, but we were so touched by the care and attention given to the family we felt compelled to do so we felt the need to tell you.

These things are often solemn and sad events, but your kindness bought light to a place of darkness and i can tell you we will have no hesitation in recommending you to anyone who has suffered a loss.

Keep doing things exactly the way you do, because it brings people so much comfort.

Thank you so much

Michelle, Gary and Nicole Dzumbunu – 22nd May 2018

To John and Natalie

A simple “Thank you” will never be enough.

We are forever grateful and humbled by your generosity always.

Words can not express how thankful we are to you.

Your help and support you provided during a difficult time was beyond helpful

Thank you so much

With love Gary Michelle and Nicloe Dzumbunu

MKFFS is a touch of class!

Julie Carson 22nd May 2018

Dear John
I am so thankful that I found you at such a difficult time in my life .
You looked after my mum like she was part of your own family and for that myself and my family will be forever grateful .
Nothing was to much trouble and you were available whenever I needed you ,
You are very much a gent and a saint.
I would just like to say ones again thank you from myself and all the family, you made a very sad day bearable x

Mandi – 29th May 2018

Dear John

We cannot thank you enough for what you have done.

The way you treated Taylor, her family and us was amazing !

Thank you for letting us do as much as we could / did, i do feel it will help in our grieving.

You are a genuinely lovely caring guy

Lots of Love

Mandi, Ade and Austin


Jake Riches 13th June 2018

Thank you so much for all of your effort and support from start to finish.

The whole day was perfect and my mum would have been sooo happy with how it all went

Highly recommend to any1 because im sure you will definitely cater for their needs.

– Jake

Emma 13th June 2018

Thank u so much John for all u have done, defo made yesterday “mum” all over, it  was a lovely day – thank you

Your determination to make mums day unique was amazing and i could feel her smiling down with proudness as we gave her the send off she deserved and wanted and we couldnt have done it without you and James *(one of our celebrants)

Thank you so much

June 14th 2018

Just a thank you for everything you have done for our family.

From the second we met you we all knew we were in safe hands , everything we asked of you – you made it happen and my mum was cared for from start to finish.

Even though it was not your typical funeral you went out of your way tto make sure what we wanted was what we got!

Thank you so much Tara, Zoe, Jake and Emma xx

June 28th 2018

Hi John/Natalie

just a quick note to say how grateful we were for the kind, dignified and caring way you took care of my family.

From the moment we walked through the door, your cheerful, supportive and honest advice really helped us and took us out of a dark place and back into the light, where mum would want us to be.

I cannot recommend you highly enough and where i have dealt with other funeral directors in the past, you were honestly leagues above them.

You treated us like humans and we felt someone was actually listening and valued us – it clearly wasnt “just another job” and that meant everything to us.

Thank you so much

D x

28th June 2018

Dear John

I wanted to thank you  for everything you did to make Dads funeral beautiful and memorable.

From our first meeting, i was comforted that we had selected the right person to help us give Dad a send off exactly how he would have wished.

Please convey our thanks to your team who behaved with dignity and respect throughout

Sincere thanks

Tony Fletcher

9th July 2018

Dear John

On behalf of Ben Lizzie and myself i would like to thank you for your help in easing our pain and helping us to cope with our loss during this difficult time – not forgetting the efforts and your wifes contribution.

We are grateful.

Many thanks


1st August 2018

I just wanted to send our huge thanks and gratitude for the kindness and compassion you extended to our family during this difficult time.

It hasnt been easy to deal with the reality of dads passing, but your guidance, empathy and support enabled us to celebrate dads amazing life in such a way – we are sure he would have liked.

There are not enough words to express our gratitude except to say we are thankful you were part of this journey.

With Sincere thanks for all your help during a difficult time.

Julie, Tony and the Family

August 3rd 2018

Thank you so much John for making a sad day so much easier for us.

I knew from the moment I spoke to John on the phone that he was the right person for our mums funeral.

He was warm approachable sympathetic and nothing was too much trouble.
John looked after our mum like she was one of his own and always kept us informed every step of the way.
I cannot praise John enough for making us feel assured and at peace with any decisions that we made for our mum.

Thank you John and Natalie

Sharon Tattingham

The Stevens Family 20th August 2018

Dear John

Just wanted to express our thanks for the wonderful care you took of us all and our mum.

Your support and guidance made the hardest time of our lives much easier to cope with.

Warmest heartfelt wishes

Eddie, Brian, Anna, Den, Vic, Jackie and Nem

X x X x X x X

28th August 2018

Mr Smo Das

John has been amazing and took care of arrangements for my late Wife’s cremation and thanksgiving service with absolute professionalism, compassion and attention to detail.

Nothing was too much trouble.

None of us like to focus on costs during situations like these but John’s openness and honesty about these  was exemplary.

Given that around 230 people arrived at the service, a lot more than expected, John still ensured that everything went absolutely smoothly.

With huge thanks from me and my children to both John and Natalie.

Smo Das

September 6th 2018

Dear John and Natalie

What to write ?

We cannot put into words how grateful we are with the care, compassion and dedication shown to us during the recent weeks since our mother passed away.

It really has been the most terrible time and i honestly do not know how we would have got through it without your guidance, help and understanding.

It is so refreshing that in this age of greed and profit mongering that people like you, real genuine and honest people, still exist and are available 24 hours a day to listen, reassure, comfort and guide us through this.

I honestly do not know how we would have coped without you and i am so glad we came to you, everyone really needs to know just what a fabulous service you offer.

Thank you so much

Tom and Family x

19th September 2018

“We would like to thank you and your wife for the way you helped us organise mum’s Funeral, we had never been in a situation where we have had to organise a funeral prior to this and found the thought of it daunting but when we met John we realised it wasn’t going to be daunting at all.

John made everything so smooth and easy.

He knew what he was doing and was very re-assuring and moved at such a pace to get everything underway, as we probably organised everything in the quickest timescales because the funeral had to take place within seven days of her death due to our own situation.

Even with the speed at which it was organised everything was dignified, respectful, it was such a lovely funeral.

And all this took place without the extortionate costs that other funeral directors were quoting.

Thank you for everything.

Robert and Michelle Sullivan