Client Feedback

Feedback page

Here you will find feedback received from families we have been privileged enough to have looked after and carried out funerals for.

Please give us your feedback – we always look to improve and polish the service we provide and we will post the words from those cards, texts, emails and your thoughts on here as we receive them to give other people your account of the service our family is truly honoured to provide for your family..

These people have all entered as strangers and left as friends.

Mrs Samantha Annal August 31st

Thank you so much John for helping me to sort out mums ashes internment and for sorting my best friends Dads funeral for her and her family.

You have been amazing at helping all of us and I cannot thank you enough for all you have done so far. Keep up the great work and I will be recommending you for definite to anyone else who has a sad loss like we have xx

Miss Vicky Farley September 9th

September 9 at 10:36am

Terry Wayne Morley Thursday 9th November
What an amazing day and on behalf of my mum and brothers and sisters i can honestly say you put the icing on the cake for us today.
All our love – Terry and family

Susan Ward November 17th 2017

I cannot express mine and the families thanks enough for making mums last journey a memorable one and an extra thanks for everything else you did that went beyond your duties. So glad my daughter found you on google that night. Thanks for looking after me too
Luv Sue and Family xxx

Lisa Lovett 7th December 2017

An amazing man and family run business, he made us feel so warm and comfortable and made the children feel their Dad was in safe hands and could visit him anytime leading up to the day, and he has got all the time in the world for everyone, would recommend very highly.

December 9th 2017

Thank you for looking after my Terry and letting us see him when ever we wanted, you done us really proud on the day of the funeral, you made it so special for us all – you were like family to us on a sad day.

We all thank you

Jean, Terry Jnr, Lee, Darren, Beverly, Glen and Hayley XX

Mr and Mrs J Pyner 14th December 2017


Many grateful thanks for the wonderful and caring way you carried out the funeral arangments for our family.

Throughout the whole time you dealt with everything including the coroner and other unforseen problems with the utmost efficiency while at the same time we always felt that we were talking with a family member as you were so caring.

We have passed on your details to many people within our circle and assured them of the caring and truly proffesional service and at he same time carried out to suit peoples financial status.

Yours gratefully June and Ken Pyner x

Mr D. Jones December 18th 2017

Just a few lines to relay to you how very pleased the family were with, not only the funeral , but the whole service  you have provided for us.

Whilst we appreciated you had other families to take care of, you always made us feel like we were the only family you had and how you do that amazes me. The attention to detail you provided along with the personal service is something we know we could not have got anywhere else.

Thank you so much –  we are eternally grateful.

Mr Gordon Freshwater – 2nd January 2018


I just wanted to write to you to express mine and my families sincere thanks for the incredible service you gave us. Throughout the whole time you dealt with all our concerns with a compassion and caring, always making us all feel very comfortable and ‘in the right hands’.

You made a difficult time that much easier for all of us all.

Your’s is a special family run business with an exceptional eye for detail and customer service. I would have no hesitation in recommending your services to anybody else that has had an unfortunate loss themselves.

The Freshwater Family

Mr Charlie Culley – 12th January 2018

John is one of the most empathetic and kindest persons I have met. He truly cares.

My wife’s funeral was handled with dignity, love and dedication. he was and is still available 24 hours a day for me.
I cannot express in words how wonderful John and MKFFS are as a caring service.
We were able to say goodbye to Nicola as a celebrated and cherished memory.
I recommend John and MKFFS as absolutely top, the best possible.
This small service is enough to ensure individual attention to detail and sincerity.

The Culley Family – 12th January

To John

The family of Nicola would like to thank you very much for your care and kindness at our very difficult time and the excellent service you conducted. We wish you every success in your businsess .

From Jenny, Ray, Charlie, Jason and Penny

Sharon Baucutt – 12th January

To John And Natalie

Thank you so much for the support, care and guidance you gave me on looking after Ray.

I couldnt have done it without such a kind and caring couple you both are.

take care


Sharon And Family x

Alex – January 23rd 2018

I cant thank you enough for your kindess, professionalism and care.

Its not a job, its a vocation…Thank God for people like you !!!

Ms Sampson 25th January 2018

Your kindness and empathy is only bettered by your proffesionalism and dedication to what you do.

I so wish we had used you for my late fathers funeral, because we honestly felt both mum and us received much better care with you than we did when dad passed and we went elsewhere.

We are actually sad the funeral is over now as you have almost become a family member and we will miss seeing you.

Thank you so much John x

Coral Bundza 29th January 2018

Thank you dso much for being so kind and thoughtful, i will recommend you to everyone – because you are an angel.

Paula Stratton 2nd February 2018

I Couldnt of put my mum in anyone elses care, you have treated her with respect and dignity, you have gone out of your way to accomodate my visits to her and for that i am eternally grateful.

The Kundal and Mantu family 5th February 2018

We wanted to say a huge thank you for all your support, your kindness and for really going above and beyond with all of the funeral arrangments for Bally.

You really did go that extra mile and made such a difficult situation for our family become a little less stressful, we cannot thank you enough Bally would have been proud.

Thank you and god bless you x

From the Kundal and Mantu Family xx

Jasper 14th February 2018

John is one of the good guys and every funeral home ought to have one of him in it.

He didnt encourage us to spend a penny more than the pricing clearly listed on his website either when all other funeral homes wont even show their prices – hes an honest man and i liked that.

Whilst other funeral homes we spoke to over the phone didnt include basic things like a “coffin” in their prices (yes really) and wanted extra – it was all included with these guys exactly as advertised, which is a real rarity these days.

My father was looked after like a king and nothing was too much trouble for John and Natalie, they even took his hand prints for us totally free of charge and laminated them, so i can now “hold” his hand now each day before i go to work – noone else offered me that.

His funeral was dignified and carried out by people who clearly cared about what they did, our every wish was followed to the letter.

For this we are eternally grateful and i am so glad we came here.

Thank you x

Lydia 15th February 2018

Thank you so much for your support / help and most of all looking after John and helping me give him the best send off he deserves.

It meant so much to me.

Cheryl Turp Thursday 22nd Feb 2018

I looked into a lot of funeral directors for my little brother, as he died suddenly with no estate and my family didn’t have a lot of money between us.

As soon as I found and read the website I could tell that this person really cared and after talking to John over the for the first time, I knew I had found the perfect person to take care of my brother.

He genuinely cares for every person who comes to him and has as much time and care for the grieving family.

John also offers a small intimate service at his funeral home, which I didn’t find offered anywhere else. He made his place our place and it was perfect for us……….

I wouldn’t hesitate to recommend John to everyone and I have told friends just how reassured happy my family and I were……

Thank again John…… xxx

Cheryl xx

Alan Yates 3rd march 2018

Good morning John,
I want to thank you for the way you conducted all aspects of my wife’s funeral, everything was carried out with the utmost respect and excellent professional efficiency.

It was reassuring to know that Jacqui was looked after in a most dignified manner throughout every stage by yourself.
Thank you

Bob M – 21st March

I just wanted to say how grateful i was for the excellent, caring and compassionate service you gave us.

My wife was taken suddenly without warning and i had no chance to say goodbye.

Your caring and compassionate approach gave me the full opprtunity to do that and i wanted to say how grateful i am, it meant so much to me.

Thank you John

Ann Benson – 23rd March 2018

Thank you john for helping us to deal with the sad passing of our brother, we have had the sad task of dealing with a bigger funeral directors and I can honestly say we didn’t receive the care and compassion we got with you.

You really made everything a lot easier to cope with, I will be recommending you to everyone I know

thank you again .

Ann and family x