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Client Feedback

Feedback page

Here you will find feedback received from families we have been privileged enough to have looked after.

Please give us your feedback to add to it – we always look to improve and polish the service we provide and we will post the words from those cards, texts, emails and your thoughts on here as we receive them to give other people your account of the service our family is truly honoured to provide for your family..

These people have all entered as strangers and left as friends.

These are our Google Client feedbacks – (Click the link below)


These are Feedbacks given directly to us

Mrs Samantha Annal August 31st

Thank you so much John for helping me to sort out mums ashes internment and for sorting my best friends Dads funeral for her and her family.

You have been amazing at helping all of us and I cannot thank you enough for all you have done so far. Keep up the great work and I will be recommending you for definite to anyone else who has a sad loss like we have xx

Miss Vicky Farley September 9th

September 9 at 10:36am

Terry Wayne Morley Thursday 9th November
What an amazing day and on behalf of my mum and brothers and sisters i can honestly say you put the icing on the cake for us today.
All our love – Terry and family

Susan Ward November 17th 2017

I cannot express mine and the families thanks enough for making mums last journey a memorable one and an extra thanks for everything else you did that went beyond your duties. So glad my daughter found you on google that night. Thanks for looking after me too
Luv Sue and Family xxx

Lisa Lovett 7th December 2017

An amazing man and family run business, he made us feel so warm and comfortable and made the children feel their Dad was in safe hands and could visit him anytime leading up to the day, and he has got all the time in the world for everyone, would recommend very highly.

December 9th 2017

Thank you for looking after my Terry and letting us see him when ever we wanted, you done us really proud on the day of the funeral, you made it so special for us all – you were like family to us on a sad day.

We all thank you

Jean, Terry Jnr, Lee, Darren, Beverly, Glen and Hayley XX

Mr and Mrs J Pyner 14th December 2017


Many grateful thanks for the wonderful and caring way you carried out the funeral arangments for our family.

Throughout the whole time you dealt with everything including the coroner and other unforseen problems with the utmost efficiency while at the same time we always felt that we were talking with a family member as you were so caring.

We have passed on your details to many people within our circle and assured them of the caring and truly proffesional service and at he same time carried out to suit peoples financial status.

Yours gratefully June and Ken Pyner x

Mr D. Jones December 18th 2017

Just a few lines to relay to you how very pleased the family were with, not only the funeral , but the whole service  you have provided for us.

Whilst we appreciated you had other families to take care of, you always made us feel like we were the only family you had and how you do that amazes me. The attention to detail you provided along with the personal service is something we know we could not have got anywhere else.

Thank you so much –  we are eternally grateful.

Mr Gordon Freshwater – 2nd January 2018


I just wanted to write to you to express mine and my families sincere thanks for the incredible service you gave us. Throughout the whole time you dealt with all our concerns with a compassion and caring, always making us all feel very comfortable and ‘in the right hands’.

You made a difficult time that much easier for all of us all.

Your’s is a special family run business with an exceptional eye for detail and customer service. I would have no hesitation in recommending your services to anybody else that has had an unfortunate loss themselves.

The Freshwater Family

Mr Charlie Culley – 12th January 2018

John is one of the most empathetic and kindest persons I have met. He truly cares.

My wife’s funeral was handled with dignity, love and dedication. he was and is still available 24 hours a day for me.
I cannot express in words how wonderful John and MKFFS are as a caring service.
We were able to say goodbye to Nicola as a celebrated and cherished memory.
I recommend John and MKFFS as absolutely top, the best possible.
This small service is enough to ensure individual attention to detail and sincerity.

The Culley Family – 12th January

To John

The family of Nicola would like to thank you very much for your care and kindness at our very difficult time and the excellent service you conducted. We wish you every success in your businsess .

From Jenny, Ray, Charlie, Jason and Penny

Sharon Baucutt – 12th January

To John And Natalie

Thank you so much for the support, care and guidance you gave me on looking after Ray.

I couldnt have done it without such a kind and caring couple you both are.

take care


Sharon And Family x

Alex – January 23rd 2018

I cant thank you enough for your kindess, professionalism and care.

Its not a job, its a vocation…Thank God for people like you !!!

Ms Sampson 25th January 2018

Your kindness and empathy is only bettered by your proffesionalism and dedication to what you do.

I so wish we had used you for my late fathers funeral, because we honestly felt both mum and us received much better care with you than we did when dad passed and we went elsewhere.

We are actually sad the funeral is over now as you have almost become a family member and we will miss seeing you.

Thank you so much John x

Coral Bundza 29th January 2018

Thank you dso much for being so kind and thoughtful, i will recommend you to everyone – because you are an angel.

Paula Stratton 2nd February 2018

I Couldnt of put my mum in anyone elses care, you have treated her with respect and dignity, you have gone out of your way to accomodate my visits to her and for that i am eternally grateful.

The Kundal and Mantu family 5th February 2018

We wanted to say a huge thank you for all your support, your kindness and for really going above and beyond with all of the funeral arrangments for Bally.

You really did go that extra mile and made such a difficult situation for our family become a little less stressful, we cannot thank you enough Bally would have been proud.

Thank you and god bless you x

From the Kundal and Mantu Family xx

Jasper 14th February 2018

John is one of the good guys and every funeral home ought to have one of him in it.

He didnt encourage us to spend a penny more than the pricing clearly listed on his website either when all other funeral homes wont even show their prices – hes an honest man and i liked that.

Whilst other funeral homes we spoke to over the phone didnt include basic things like a “coffin” in their prices (yes really) and wanted extra – it was all included with these guys exactly as advertised, which is a real rarity these days.

My father was looked after like a king and nothing was too much trouble for John and Natalie, they even took his hand prints for us totally free of charge and laminated them, so i can now “hold” his hand now each day before i go to work – noone else offered me that.

His funeral was dignified and carried out by people who clearly cared about what they did, our every wish was followed to the letter.

For this we are eternally grateful and i am so glad we came here.

Thank you x

Lydia 15th February 2018

Thank you so much for your support / help and most of all looking after John and helping me give him the best send off he deserves.

It meant so much to me.

Cheryl Turp Thursday 22nd Feb 2018

I looked into a lot of funeral directors for my little brother, as he died suddenly with no estate and my family didn’t have a lot of money between us.

As soon as I found and read the website I could tell that this person really cared and after talking to John over the for the first time, I knew I had found the perfect person to take care of my brother.

He genuinely cares for every person who comes to him and has as much time and care for the grieving family.

John also offers a small intimate service at his funeral home, which I didn’t find offered anywhere else. He made his place our place and it was perfect for us……….

I wouldn’t hesitate to recommend John to everyone and I have told friends just how reassured happy my family and I were……

Thank again John…… xxx

Cheryl xx

Alan Yates 3rd march 2018

Good morning John,
I want to thank you for the way you conducted all aspects of my wife’s funeral, everything was carried out with the utmost respect and excellent professional efficiency.

It was reassuring to know that Jacqui was looked after in a most dignified manner throughout every stage by yourself.
Thank you

Bob M – 21st March

I just wanted to say how grateful i was for the excellent, caring and compassionate service you gave us.

My wife was taken suddenly without warning and i had no chance to say goodbye.

Your caring and compassionate approach gave me the full opprtunity to do that and i wanted to say how grateful i am, it meant so much to me.

Thank you John

Ann Benson – 23rd March 2018

Thank you john for helping us to deal with the sad passing of our brother, we have had the sad task of dealing with a bigger funeral directors and I can honestly say we didn’t receive the care and compassion we got with you.

You really made everything a lot easier to cope with, I will be recommending you to everyone I know

thank you again .

Ann and family x

Steve Parkinson April 7th 2018

We were devastated when we lost my little sister, i  never had to arrange a funeral before and in honesty the whole family was lost.

Johns compassionate character, his caring manner and “can do” attitude, was a blessing and gave us a great deal of comfort.

Every promise he made – he kept, there were never any excuses, everything we asked for, he did.

It gave us strength walking away from the funeral home, leaving her with him, knowing everything was in place and that we were dealing with a real proffesional and more importantly – someone who really cared about our loss. – really cared.

You Sir are an Angel without wings – the whole family is eternally grateful.

Thank you so so much

M.D. 24th April 2018
Image result for hindu ohm font

When our dearest mum passed away it was one of the hardest moments trying to arrange for her funeral. We first contacted John at MKFFS and can truly say it was the right decision.
John was compassionate, caring and one of the most sincere people we have met. He kept us updated at every moment and ensured mum was looked after in a dignified manner.

As a Hindu family, no ask was too big for him and it felt as though he was part of our own family, going the extra mile for us. John kept a candle lit for mum and kept the peaceful hymn – Gayatri Mantra playing for her, which we’ll always be grateful for.

We can certainly recommend John – MKFFS and the professional and compassionate service he provides.

Thank you so much John.  


Petra Foscolos 11th May 2018

Having to arrange a funeral for your loved one is so difficult to start with and you think where do you start? I made a couple calls then I got to John who was so helpful from the get go.
Even over the phone you could tell that this is someone that cares about you and your loved one even if he didn’t meet you yet. Even if you didn’t decide where to go yet !

John has been amazing throughout the whole awful process. He made all the arrangements that we wanted. Even when I asked for something out of norm he was yes I will sort it for you. No task was to big or small. John considered everything that I didn’t even think about.

The church where we chose John was unfamiliar with so he went to the church to see it and speak with the ppl there to make sure it will go smoothly on the day. Not for him but for me and my belated beloved husband.

John was always available. Providing the shoulder to cry on and offering tea and hugs. Updating me every step of the way on where we are in the process.

The day came yesterday and as much as I dreaded it, John was there. Sturdy, organised and made sure it all went smoothly and looking out for me and my boys throughout the day.

John, there will never be enough thank you’s for what you have done. I think I’ve made a friend for life here.


S.W. – 15th May 2018

We write with reference to the funeral carried out on thursday last week at Crownhill Crematorium.

We would not normally take the time to do this, but we were so touched by the care and attention given to the family we felt compelled to do so we felt the need to tell you.

These things are often solemn and sad events, but your kindness bought light to a place of darkness and i can tell you we will have no hesitation in recommending you to anyone who has suffered a loss.

Keep doing things exactly the way you do, because it brings people so much comfort.

Thank you so much

Michelle, Gary and Nicole Dzumbunu – 22nd May 2018

To John and Natalie

A simple “Thank you” will never be enough.

We are forever grateful and humbled by your generosity always.

Words can not express how thankful we are to you.

Your help and support you provided during a difficult time was beyond helpful

Thank you so much

With love Gary Michelle and Nicloe Dzumbunu

MKFFS is a touch of class!

Julie Carson 22nd May 2018

Dear John
I am so thankful that I found you at such a difficult time in my life .
You looked after my mum like she was part of your own family and for that myself and my family will be forever grateful .
Nothing was to much trouble and you were available whenever I needed you ,
You are very much a gent and a saint.
I would just like to say ones again thank you from myself and all the family, you made a very sad day bearable x

Mandi – 29th May 2018

Dear John

We cannot thank you enough for what you have done.

The way you treated Taylor, her family and us was amazing !

Thank you for letting us do as much as we could / did, i do feel it will help in our grieving.

You are a genuinely lovely caring guy

Lots of Love

Mandi, Ade and Austin


Jake Riches 13th June 2018

Thank you so much for all of your effort and support from start to finish.

The whole day was perfect and my mum would have been sooo happy with how it all went

Highly recommend to any1 because im sure you will definitely cater for their needs.

– Jake

Emma 13th June 2018

Thank u so much John for all u have done, defo made yesterday “mum” all over, it  was a lovely day – thank you

Your determination to make mums day unique was amazing and i could feel her smiling down with proudness as we gave her the send off she deserved and wanted and we couldnt have done it without you and James *(one of our celebrants)

Thank you so much

June 14th 2018

Just a thank you for everything you have done for our family.

From the second we met you we all knew we were in safe hands , everything we asked of you – you made it happen and my mum was cared for from start to finish.

Even though it was not your typical funeral you went out of your way tto make sure what we wanted was what we got!

Thank you so much Tara, Zoe, Jake and Emma xx

June 28th 2018

Hi John/Natalie

just a quick note to say how grateful we were for the kind, dignified and caring way you took care of my family.

From the moment we walked through the door, your cheerful, supportive and honest advice really helped us and took us out of a dark place and back into the light, where mum would want us to be.

I cannot recommend you highly enough and where i have dealt with other funeral directors in the past, you were honestly leagues above them.

You treated us like humans and we felt someone was actually listening and valued us – it clearly wasnt “just another job” and that meant everything to us.

Thank you so much

D x

28th June 2018

Dear John

I wanted to thank you  for everything you did to make Dads funeral beautiful and memorable.

From our first meeting, i was comforted that we had selected the right person to help us give Dad a send off exactly how he would have wished.

Please convey our thanks to your team who behaved with dignity and respect throughout

Sincere thanks

Tony Fletcher

9th July 2018

Dear John

On behalf of Ben Lizzie and myself i would like to thank you for your help in easing our pain and helping us to cope with our loss during this difficult time – not forgetting the efforts and your wifes contribution.

We are grateful.

Many thanks


1st August 2018

I just wanted to send our huge thanks and gratitude for the kindness and compassion you extended to our family during this difficult time.

It hasnt been easy to deal with the reality of dads passing, but your guidance, empathy and support enabled us to celebrate dads amazing life in such a way – we are sure he would have liked.

There are not enough words to express our gratitude except to say we are thankful you were part of this journey.

With Sincere thanks for all your help during a difficult time.

Julie, Tony and the Family

August 3rd 2018

Thank you so much John for making a sad day so much easier for us.

I knew from the moment I spoke to John on the phone that he was the right person for our mums funeral.

He was warm approachable sympathetic and nothing was too much trouble.
John looked after our mum like she was one of his own and always kept us informed every step of the way.
I cannot praise John enough for making us feel assured and at peace with any decisions that we made for our mum.

Thank you John and Natalie

Sharon Tattingham

The Stevens Family 20th August 2018

Dear John

Just wanted to express our thanks for the wonderful care you took of us all and our mum.

Your support and guidance made the hardest time of our lives much easier to cope with.

Warmest heartfelt wishes

Eddie, Brian, Anna, Den, Vic, Jackie and Nem

X x X x X x X

28th August 2018

Mr Smo Das

John has been amazing and took care of arrangements for my late Wife’s cremation and thanksgiving service with absolute professionalism, compassion and attention to detail.

Nothing was too much trouble.

None of us like to focus on costs during situations like these but John’s openness and honesty about these  was exemplary.

Given that around 230 people arrived at the service, a lot more than expected, John still ensured that everything went absolutely smoothly.

With huge thanks from me and my children to both John and Natalie.

Smo Das

September 6th 2018

Dear John and Natalie

What to write ?

We cannot put into words how grateful we are with the care, compassion and dedication shown to us during the recent weeks since our mother passed away.

It really has been the most terrible time and i honestly do not know how we would have got through it without your guidance, help and understanding.

It is so refreshing that in this age of greed and profit mongering that people like you, real genuine and honest people, still exist and are available 24 hours a day to listen, reassure, comfort and guide us through this.

I honestly do not know how we would have coped without you and i am so glad we came to you, everyone really needs to know just what a fabulous service you offer.

Thank you so much

Tom and Family x

19th September 2018

“We would like to thank you and your wife for the way you helped us organise mum’s Funeral, we had never been in a situation where we have had to organise a funeral prior to this and found the thought of it daunting but when we met John we realised it wasn’t going to be daunting at all.

John made everything so smooth and easy.

He knew what he was doing and was very re-assuring and moved at such a pace to get everything underway, as we probably organised everything in the quickest timescales because the funeral had to take place within seven days of her death due to our own situation.

Even with the speed at which it was organised everything was dignified, respectful, it was such a lovely funeral.

And all this took place without the extortionate costs that other funeral directors were quoting.

Thank you for everything.

Robert and Michelle Sullivan

16th October 2018

To John and Natalie

i cannot thank you enough for the care you gave to my mother, i am truly grateful.

I am also eternally grateful for the thoughtful messages you sent me whilst i was in Spain and the beautiful Handprints.

I really cannot express my thanks and gratitude, but i am so pleased i chose your company.

Once again THANK YOU

Fondest Regards


October 17th 2018

Hi John

I know that you are extremely busy at the moment and probably functioning on a limited amount of sleep but I wanted to thank you for everything you did for me and my family during a very difficult time for us.

Your recommendations of the florist and Celebrant  were much appreciated and both did a fantastic job in their respective areas of expertise on the day of the funeral.

The flowers (Back to the Fushia) looked gorgeous and Dorothy Mason did an amazing job as celebrant for the service.

I have written to them both separately to thank them.

Everything went so smoothly from start to finish and I am forever grateful that you were our funeral director.

The little touches, the personal contact and just knowing that you were there if needed all made a huge difference to me.

I am so pleased that I saw dad in the chapel yesterday and am extremely glad that you suggested I see him because he did look so much better than he had in hospital.  As you said, he no longer looked like he was in pain or suffering.  Thank you again, as this put my mind at ease and helped the sadness a little

I will make sure that you get a glowing 5 star recommendation from me on Google and I wish you all the very best for the future in your business which I am sure will increase and go from strength to strength.

Best wishes.

Lianne x

November 8th 2018


Thank you very much from the bottom of my heart for looking after my niece Rosie Caulfield.

You have been our rock at a very sad time.

You have been there for the whole family from the start and we are so happy that we found you to help us lay Rosie to rest.

On behalf of Robert and Sarah they would also like to thank you very much for everything and for looking after thier Baby Daughter Rosie. xx

Tania xx

November 8th 2018

John – you have been great in looking after my grandaughter Rosie and helping us to grieve as a family

Thank you

Moira x

November 13th 2018

Hi John, we met the day before my uncles funeral and on the day (sister of Mrs Sena).

I would like to say a very big Thank-you to you and your wife!!

We’ve never met you guys before but the way u took care of my uncle felt like u was part of our family !

Thank you so much !

Hope the best for both of u, me and my family are so thankful for all the help you did for us.

Not only U took care of my uncle, you and your wife was there comforting everyone that attended the funeral, that was so sweet of u both

❤️Thank you!!! ✨

November 21st 2018

My mother passed away very unexpectedly under difficult circumstances and we were in need of a funeral service that would be able to pick up my mum’s body from a hospital 150miles away and look after her whilst we made arrangements for her cremation.

Through a little searching we quickly found Milton Keynes Family Funeral Services and gave John a call.

From start to finish we always felt in safe hands and my mum was incredibly looked after with respect and dignity throughout.

He would always say he is only a phone call away and if we ever needed anything or to see mum’s body at rest all we had to do was call morning, noon and night and to his word he was always there for us.

With constant updates and a very sincere attitude to caring for us and our wishes John is an outstanding individual who is a credit to his trade.

He made everything easier and as painfree as was possible and I can’t thank John enough, not only for his incredible services but his genuine caring nature that is so hard to find in this day and age.

Thanks you so much for your time and efforts John

 December 15th 2018
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Hi john
i just want to say a massive thank you on behalf on me and my family.
You allowed us to give our Papa a beautiful send off with no stress and we especially appreciate how you respected all our culture and traditions.
I would definitely recommend you to others 🙂

December 2018

It was a really distressing time when my mother died, I wanted a Green burial for her, and this firm found me a wonderful place a few miles from where I lived. Milton Keynes Family Funeral Service gave me a personal service that I don’t believe I would have gotten from a major funeral service. They arranged for beautiful custom-made willow casket for her. Everything was conducted with dignity, professionalism and sensitivity. They made things bearable at a difficult time. I recommend them and commend them.

December 2018

John is the most amazing, kind, caring and genuine people I have ever met.

He reallly helped us through a very difficult time of losing a beloved Dad and Grandad.

Nothing was ever too much trouble and the services he performs and his referrals to some external services are first class and provided with love and attention.

All he wants to do is look after people and their deceased relative.

We will always be grateful and will keep in touch as a friend.

Thank you Mate x


January 2019

Such a fantastic funeral service.

John helped me and my 2 sons immensely after loosing my husband very unexpectedly and made sure that time, care and a lot of love went into looking after not only my husband but my family as well.

Couldn’t have met a nicer bloke and would recommend MKFFS every time.

Professional personal service is offered every time. Its not a production line like some of the big companies and they certainly don’t rip you off and come back for more.


January 2019

Words are not enough to express the outstanding, caring and compassionate way that John helped us through arranging the funeral for my mum.
From the moment we walked through his door he treated us all with huge compassion, and nothing was too much trouble for John.
Every tiny detail was dealt with, with a huge amount of care and thought.
His support throughout this very sad time was outstanding, even offering us to call him at any time should we need anything… That’s above and beyond the call of duty.
John made sure the day went perfectly, and I truly feel that I walked in as a grieving son, but left with a real friend.

Jimmy Henderson

February 2019

All the funeral arrangements went smoothly from start to finish and John was brilliant.

The little touches, the personal contact and just knowing that he was there if needed all made a huge difference to me whilst going through such a difficult time after my dad died.

I would highly recommend this company as they go above and beyond.

Lianne Burton.

February 2019

Where do I start?

The most difficult thing I’ve ever had to do was to arrange my Mum’s funeral.

We certainly picked the best man for the job.

Constant support from start to finish.

Every single detail was perfect. Went above and beyond to make sure my mum got the funeral she truly deserved.

If you are ever in this position then this is the company you need.

So much compassion and empathy throughout the whole process.

I can not thank you enough, John, – AW

February 2019

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From the moment we learned that our dear Veeraledchumy Seliathurai departed from us, you have been there for usevery step of the way.

We cannot begin to thank you enough for all the support you have given us.

Everything about her funeral was beautiful, down to the smallest details.

We appreciated your willingness to learn about our culture and traditions.

You really went the extra mile to ensure that everything was perfect.

We could not be happier that we chose you.

You knew exactly how to handle the situation and even suggested ideas to make it even better.

It wasnt difficult to communitcate with you – you were really responsive to all of our texts.

You managed to pull everything together in such a short time period.

From the bottom of our hearts, a big thank you !

Love The Selvathurais

March 2019

Thank you so much for the beautful service you put together for my mum.

Your care in ever details was absolutely perfect, the day went without any hitches.

Also thank you for the comfort and empathy you showed, not just to me, but to other members of my family.

You are one of a kind, you are in  the best position to do the job you do as you treat everyone as though you know them personally.

I would highly recommend your company to anyone who is in the position to need you.

So thanks again for helping me through one of the hardest days of my life

Alsion Wood and Family

March 2019

John and all at Mk Family Funeral Services.

Thank you all so much for your help and understanding whilst we organised Brians funeral.

You made a sometimes difficult situation easy and made us feel in control of what happened.

Keep doing what you do!


The Fitzwilliam Family X.

April 2019

John and Natalie

We just wanted to thank you for all that you did for us – looking after Ian and just being there when we needed you.

We know it is your business but you went over and above what was required.

Your compassion, honesty and down to earth approach helped us through what was our most difficult and traumatic time.

Thank you again

Dave and Lin Whittaker and family xx

April 2019

Thank you both for everything you have done in supporting us by making a difficult time easier and giving Mum and Dad the send off they wanted.

Your help has been truly appreciated

Kind Regards

Mike + Tracey Hall x

David + Neves x

April 2019

Hi John and Natalie

Bob and I just want to say a huge big thank you for the way you and Natalie organised mums funeral.  From the minute we walked through your front door we experienced nothing but love, empathy, respect and guidance. You are a king and queen among all the other funeral homes and we are so glad you spoke out so clearly from your website as we felt you were personally speaking to us alone and that mattered.

Your handling of the restructuring of my mums body and the gentleman who embalmed her so beautiful she looked as though she was sleeping and could have woken up at anytime. Also the fact we could have visited her any time was so lovely to know but the second time we saw her after all the precious work you both had done we knew  we were ready to let her gain her wings and fly.

Your personal handling on the day of the funeral was excellent, as you took my arm  speaking to me so softly and calmly as we walked down towards Oak Chapel I felt like my feet was were so heavy as though I was walking through treacle and I didn’t think I could make it in to the waiting room to see mums friends all waiting…but thanks to you I did and the first people I saw were my 2 best friends who had come to support me even though they had never met mum but had spoken on the phone many times to her over the years., I’m so thankful to both of them.

I was proud of my eldest son, Daniel, helping to carry his Nan into the chapel which was very fitting as my mum made no secret of the fact Daniel was her favourite grandson.

Bob and I were positive we knew the silver haired gentleman at the front of coffin with Natalie but we can’t place where we knew from.

Did people use the donation box as a couple of people have asked me where it was since and if I can collect donations can I bring them to you.

Again thank you both sooooooo much for everything you both did and I hope you can keep in touch with Kirsty she is a fantastic person and she performed her part sooooo well I love you all so much.

Hugs Sheron and Bob xx

May 2019

To John and Family

we would like to say thank you for all you have done for us during this difficult time.

Thank you for taking care of our mother and making the whole process as stress free as possible for us

Aaron & Leila xx

May 2019

To John and his Lady Wife

I just want to say how grateful i am for all your kindness and understanding in such difficult times, you could not have done it better.

Many Thanks

x Marie And Charles Smith

May 2019

Dear John & Family

words cannot express how you have made this very sad journey easier to manage.

Nothing was an issue to you, you were constantly there supporting our family and more so looking after Dad.

You are one very special person, business and family

With love

Elaine, Spencer, Mara & Family XX

May 2019

To John and Family

Just to say a massive “thank you” for all your help over the last few week, we will forever be grateful for all the amazing work you have done for Dad (Francis).

Please also thank your amazing Embalmer for making him look so good.

You are an amazing firm and i will definitely recommend you

Thanks again from Sue and Karen XXX XXX

May 2019

John & Natalie

Just a note to say thank you for all your help and support at this much needed emotional time.

You have made this time less stressful and more easier to cope with, myself and the family wish you every success in the future as we feel you have got things right to be the number 1 funeral directors.

Enjoy your holiday in mexico


Marcia, Chris, Harry and Jack X

June 2019

Dear John and Family

Thank you so much for taking care fo my brother Christopher at such a difficult time.

Your help and kindness meant so much and being able to visit Chris was very comforting.

I carry his lock of hair in my purse X

Thank you

Maggie Clements X

June 2019


Dear John & Natalie

Words cannot express our gratitude for your support and sympathy during this testing time

wishing you the best

The Randhalla Family

June 2019

John and Family

Thank You for everything that you and your family have done to ensure the day was just as Chris would have wanted it.

With real thanks

The Dossers X

June 2019

Hi John

thank you so much for taking care of our lovely Dad.

We really Appreciate your guidance and attention to detail which made a difficult time more easy to manage

Love and best wishes

Vivienne and Davina xxx

June 2019

Hi John
Thank you so much for your support, knidness and thoughfulness and for going the extra mile…
The constant updates whatever the time, friendly communication and the extra touches that meant so much and made all the difference.
The palm prints, the lock of hair and the lovely personaliazed coffin plate…
We wanted Dads send off to be “special” and you understood that and helped us achieve it..
We are aboth so glad that you gave us the opportunity and the encouragment the night before the fuenral to carry dad…
We had not considered doing it ourselves and wouldnt have done if you hadnt suggested it, but it felt so “right”.
We will now always have the comfort of knowing that we did dad proud
Many thanks again
Davina and Vivienne

June 2019

To John And Natalie

thank you so much for everything you have done for us as a family, it was a great comfort to know you both looked after my Dad/ Husband Robert so well, you did amazing and we honestly cannot thank you enough

With kind regards

The Grant Family


July 2019

​Just a short note to thank you once again for all you have done for me. The service you provided was truly caring and professional and you gave me your personal attention at all times regardless of how busy you were, nothing was too much trouble. You made me feel very comfortable and showed me such compassion at what must be the most saddest and hardest time of my life.

You provide a very special service, offering small personal and affordable services at your funeral home which is not offered by any other funeral service, and your willingness to help with all the arrangements has been remarkable. I felt like Mike was in good hands at all times and that you treated him as if he were your own family. I certainly will have no hesitation recommending you to anyone who has suffered a loss.

Thank you so much John.

I wish you all the very best for the future.

Kind regards​

Yvonne Shepherd

July 2019

Dear John And Natalie
i cant really explain how much you both supported us through the tremendously difficult time of the passing of my mum Gill.
From the first moment you were supportive when others were only talking about receiving payment, you were the only one who actually asked how i was doing and talked to me like a “person”.
You made all the difficult decisions a lot easier and made sure mum got the send off she deserved.
I cant thank you enoughand would recommend youto anyonewho would require your services
Many thanks and kind regards
Donna Clarke X X

July 2019

Thank you for giving Anthony and Helen the confidence to conduct a lovely family service and being totally amazing from start to finish.
Thank you also to the whole team on the day for your kindness and comfort.

August 2019

Thanks so much John

You and Natalie have so helped us to try and cope with our incredible loss.

Thank you both for helping us to celebrate her life.

Warm regards


September 2019

John and Team

We can not thank you enough for helping make Dad’s send off – so perfect !

Charlotte, Dominic + Family


September 2019

To John and Natalie

Thank you from the bottom of my heart for making the internment of mym ums and gramps ashes an easy experience …. i cant quite believe how polar opposite it was dealing with you comparred to the larger companies.

The stone was laid on tuesday and it is perfect..this wouldnt have happened if it wasnt for you John!

Thank you again , i will be shouting from the roof tops the care and patience youve shown me…

Best regards

Lisa Cooper

September 2019

No words can convey

Your one of those special people who always tries to give.

You make this world a better place just by the way you live.

Your happy helping others and truly are concerned

I cant thank you enough

Theres no sufficient words to say exactly how i feel.

Heres truly wishing you and the family good health, wealth, prosperity and happiness always.

From the daughter of the late great

Thomas Revley Merchant


October 2019

To John and Natalie

Thank you so much for your kindness, compassion and care shown to us all. It was a great comfort to know how well you took care of Goeroge and we will be forever grateful for all the personal touches that you provided.

You truly went above and beyond to help comfort and support our family

Thank you so much

Eileen Wilcox & Family

October 2019

Thank you very very much for looking after Linda and such a lovely send off.

Thank you so much

Rick, Glenn

You are a diamond

October 2019

Dear John                         Image result for greek flag
We would like to thank you for your service and your help at such a difficult time in our life.
You were so helpful at all the time.
You served us the best of the best and we are glad to meet you.
You and your wife are the best people we could meet in the UK and give us such warmness.
Best regards
Apostolis and Maria
(from Athens, Greece)

October 2019

To Natalie and John
Thank you for your support, kind thoughts and care in such a sad time for us all
Jan and Alan
Thanks for all your help and looking after Nan as if she was your own, it really made a difference for us all
Sad day but such a beautiful service
Thank you
Carla, Tony, Jo, Danielle, Lorraine, Ernie and all the Tillcock Clan XXXX

November 2019
To a lovely Couple
Thank you both for looking after my Mum Olive whilst she stayed in your care and keeping her snug in her favourite blanket and thank you also for going above and beyond with the extra beautiful touches.
Mum would really appreciate them, the lovely plaque on her coffin and the union Jack Flag draped over it would make her smile.
Mum would have liked you in life with your caring nature and your sense of humour.
Thank you for making her day so special, we really do appreciate everything you did you made it so much easier for us.
To know our Mum was in such capable and caring hands, she would of loved the way you said “good morning” to her every morning as well.
Thank you again
Rachael & Family

December 2019
Dear John and Natalie
we wanted to thank you so much for the very caring and comforting manner in which you dealt with our mothers, funeral arrangments.
Your quick response to collect her and arrange for all the apporopriate preperation was magnificent.
The recommendations that John made regarding flowers, Celebrant and cemetery all suited our needs to a tee, we could not have asked for better.
It was particularly nice to be able to have our selection of music playing at the beginning and the end of our small graveside ceremony for the family, so another thank you for that.
Its especially nice to deal with a caring small family business, especially at times of family distress and sorrow.
So a very BIG thank you for all the Care, Consideration and Dedicated work you supplied.
Yours sincerly
Jean and Jeff Heywood, Ernest Sattler and Antony Sattler